Our customer service working hours are from 10:30 AM to 7:00 PM, Monday through Saturday.

ATo upgrade to Go-Fiber, contact our customer service team. We will arrange for the installation at no additional charge. A ₹1000 refundable security deposit for the fiber device is required.

Installation is free for our 240-day plan. For other plans, an installation fee of ₹350 applies.

ATo upgrade to Go-Fiber, contact our customer service team. We will arrange for the installation at no additional charge. A ₹1000 refundable security deposit for the fiber device is required.

You will receive your invoice within 48 hours on your registered mobile number after payment and installation. As per GST slab, we do not add GST to the invoice, so you will receive an invoice without GST.

You will receive plan expiration reminders via WhatsApp or SMS on your registered number.

First, restart your router and check if the issue is resolved. If it persists, download the GoWide Broadband app from the Play Store. Go to the complaint tab and register your complaint. If your internet is down after working hours, we will attend to it during the next working hour. The GoWide app also offers many features, including plan validity, expiry reminders, package details, and complaint registration.

If you are facing router reset issues frequently, please contact the router manufacturer if it is still under warranty. You may also need a firmware upgrade.

For security reasons, we do not allow access to the router admin page via chat or call. Our service engineer can assist you in locating the Wi-Fi password option during a scheduled visit.

A static IP is available for an additional cost of ₹2500 per year. Contact customer service to add this to your plan.

Sometimes, after your current plan expires at midnight, your new session will start after the router is disconnected. If your router does not automatically re-login, restart your router and check. It should work.

Your customer ID is mentioned in the invoice you receive after every renewal. Keep it handy for any queries.

You can contact us via WhatsApp at 9004801900 or email us at info@gowidenet.in

We strive to provide continuous service, but occasional downtime may occur due to maintenance or unforeseen issues. We will notify you of any scheduled maintenance or disruptions.

Power fluctuations can affect your fiber device. If you experience connectivity issues after a power failure, please contact our customer service team for assistance.

The availability of Zee5, Sony Liv, and Hotstar depends on the specific plan you choose. Refer to our package details for more information.